Giffgaff can you keep your old number

You probably have a lot of questions about how things work so we prepared this guide to get you started. Before we get started, let's make sure that your device is unlocked and that you have coverage where you are. Start by inserting the SIM card into your device:. Head to ' Activate my SIM ' - you will be asked to top-up or buy a goodybag, unless you have pre-paid for a plan upfront. After this step, your new giffgaff SIM will activate - simple as that see this guide for more info.

You can bring your old number to giffgaff, it could be switched over as early as tomorrow Mon-Friday if you get a wriggle on. You can also read this guide which explain all there is to know to transfer your number to giffgaff. Your voicemail number is Guide to voicemail. Balance notifications:. You can also dial free and choose Option 2. When you finish a call or send a text, you'll also get a text from giffgaff telling you how much that cost you.

Shortcodes are used to access quickly network functions from your phone - a bit geeky, but some are handy. Check out our guide to useful network shortcodes for more info. SMS Support:. You can also text keywords e. See the full list of keywords.

We have different ways to help you manage adding credit, so you don't have to run out of credit. Add credit: How to add credit to your account. Recurring goodybag:. It'll repeat each month, following activation you can add your PayPal account to recur. Golden goodybags are only available if you turn on recurring. Update your recurring goodybag settings under My Payment Details. Voucher top up:. You can also use an O2 top-up voucher, but make sure to call instead of the number on the voucher.

Auto top up:. Update your auto top up settings under My Payments. There are also a few options that you can manage to tweak our services to your liking. Adult content:. For more info, see How do I lift the adult content bar? Marketing preferences:. To get recommended plans, Payback point statements and usage statements, you'll need to opt in to marketing messages.

You can update your marketing preferences under My profile and settings. Personal details. You can update your postal address, email address and password under My Details. Free giffgaff to giffgaff calls:. Did you know you get free calls and texts to other giffgaff members? Purchases made from credit do not qualify. See here for more details. Recommended plan:. Each month we send our members a summary about how you use your phone via a personalised usage statement. If you have a goodybag, we usually send this by email 2 days before your goodybag expires.

If you're on Pay As You Go, we send that at the beginning of each month. You need to be opted into marketing to receive these communications. You can update your contact preferences under My details and settings. Select your new mobile network You can choose your new provider from the dropdown menu above for instructions on how to use your giffgaff STAC Code.

If you're joining giffgaff from a different mobile network, you should ask your old mobile network to provide you with a PAC Code.

The PAC Code will allow you to transfer your phone number to giffgaff. For more information, please select the type of tariff you're wanting to move to:. For a full list of the latest giffgaff deals, please see this page on giffgaff's website. Once your new phone or SIM card arrives from giffgaff, switch it on and make sure everything's working correctly. If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number.

Once you're happy to continue with the transfer, your PAC Code should be submitted through giffgaff's online form. If your PAC Code is provided before 3pm, your phone number transfer will normally be scheduled for the next working day Monday to Friday only, excluding English bank holidays.

For PAC Codes submitted after the 3pm cut-off, you'll need to wait one extra working day for your number to be transferred. If you're simply upgrading to a newer handset or tariff, it's not necessary to get a giffgaff PAC Code. You can simply upgrade via giffgaff's website. For more information, please select the type of giffgaff price plan you're planning to move to:.

For more information, please see the giffgaff website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.

For discussion, please see the comments below on this page. They show other people's experiences using a giffgaff PAC Code or moving their phone number from another network to giffgaff.

We would love to hear your comments: either about using a giffgaff PAC Code or transferring your phone number from another network to giffgaff. The comments below are all from people who've done the same thing in the past.

You can contribute by adding your own comments here. To see all comments about transferring a phone number, please see the main PAC Codes article. Hello Ken I wish to port in my existing number with giffgaff to Lebara. Daniel transferred a phone number from giffgaff to Lebara Mobile. Hi Daniel, Thanks for your comment. One thing to consider, however, is whether you might just be paying for two plans at the same time i. If this is the case, you might not actually be saving much money by doing this!

One potential alternative would be donating your giffgaff credit to charity or using it another way. Hope this helps, Ken. I want to change my Lyca mobile to giffgaff, do I need to retain the sim in the phone or I remove the sim and put the giffgaff sim to be effective.

Felicia transferred a phone number from Lycamobile to giffgaff. Hi Felicia, Thanks for your comment.